Returns



Return/Refund Policy


If you are not completely satisfied with your purchase, return it within 15 days in saleable condition in its original packaging (including UPC code, manual, parts and your receipt or packing slip) for a refund or replacement. There may be a 20% restocking fee. The tender will be made to the same tender as the purchase. Debit and credit card refunds will only be processed to the same card number used for the original purchase. Items purchased by cheque and returned within 14 days of purchase may be returned for a store credit only. For computer returns, store management may require a 24-hour inspection period prior to processing the refund. Items that may contain personal information (computers, laptops, tablets and other technology products with memory) are to be returned to the retail store only. Personal information is to be removed from any item before returning it to the store.


If you do not have a receipt, you may exchange the product or you will be issued a store credit provided that the purchase can be verified. The store credit will be the lowest retail price of the item over the last 90 days. In the absence of proof of purchase, identification may be required.


Software & Toner Return Policy


Unopened boxed software or toner that we currently sell may be returned for a full refund within 15 days. Open or Electronic downloadable software and toner are not returnable or refundable.